Contact Centre
T-Mobile & OpenAI Team Up to Build a “First-Ever” AI Engine for Customer Experience
CRM
Salesforce Dreamforce 2024: 5 Top Takeaways from the Event (So Far!)
HubSpot Promises to Make AI Easy, Announces Breeze
Maintain Self-Control! Why It’s Essential for Managing Difficult Customer Interactions
Loyalty Management
Improving Customer Experience Outcomes with Customer Journey Management
The Latest BIG News from Salesforce, HubSpot, OpenAI, & Talkdesk
Salesforce Announces AI Analytics Platform: Tableau Einstein
Speech Analytics
Contact Center Virtual Agents: Trends, Best Practices, & Providers
How to Navigate the Transition from On-Premise to Cloud Contact Centers
GenAI in the Contact Center: ComputerTalk Shares Its Latest Innovations
How Personal AI Agents are set to Transform CX
Purpose-Built Gen AI for the Contact Center: Introducing ElevateAI by NICE (with Demos!)
The Death of the Pureplay Contact Center Provider
