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Contact Center
61% of CX Practitioners Agree: Governments Should Mandate the Right to Speak to a Human In Customer Service
Conversational AI
HubSpot Handles 35 Percent of Customer Queries with Its Own Bot
Google Is Creating a Chatbot That Will Take Calls on Your Behalf
Cisco Makes Its AI Assistant Available on the Webex Contact Center, Integrates an AI Agent
Voice of the Customer
Sprinklr Integrates with Bluesky for Publishing Content & Deeper Analytics
Deepgram’s Shortcut Beckons the Future of Personalized AI Assistants
Infobip Shares Its Vision for CPaaS Evolving Into an Infrastructure for AI
As Contact Center AI Starts to Deliver, Choosing the Right CCaaS Partner Is Critical
CRM
Pegasystems Announces a “First-of-Its-Kind” Orchestration Capability for AI Agents
Contact Center Trends for 2025: What’s Hot and What’s Not?
CX TV
Big CX News – The Latest on ServiceNow’s Hiring Push, Verint’s Acquisition Spree, & Microsoft
The Role of Acoustic Technology in the Modern Contact Center
Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy?
Transforming Contact Centers with AI: Insights and Innovations
