FINALISTS REVEALED!
Event News
Announcing the Finalists for the CX Leaders Awards 2024
Contact Centre
Five9 Co-Innovates with ServiceNow, Unveils Its AI Agents
CX TV
Exploring the Next Big Trends in CX
CRM
Zoho CEO on Freshworks’ Layoffs: “This Is Naked Greed, Nothing Less”
Dialpad Revamps & Relaunches Its Contact Center Platform
Zendesk Continues to Experiment with New Pricing Strategies
The Top CRM Vendors to Consider in 2024
5 Best Practices from Hopper for Implementing a Contact Center GenAI Agent
Salesforce Set to Hire 1,000+ Employees to Keep up with Agentforce Demand
UJET’s New Co-CEO Shares Its CCaaS Vision, Differentiators, & Roadmap
Probing the Gartner Magic Quadrant for CCaaS 2024
5 Challenges Facing Contact Centers in 2025 (and How to Overcome Them!)
Harnessing the Power of Data in Contact Centers