Home → Dual (both)
Contact Center & Omnichannel
AWS Pushes a Lightweight Version of Amazon Connect for SMBs
How a CDP Goes Beyond a CRM and Unleashes Omni-Data Insights for Your CX
US Senators Propose Bill to Mandate the Right to Human Customer Service
The Six Innovations Behind Cyara’s Next-Gen Platform
Why Is NiCE Spending Almost $1BN on Cognigy? A Deep Dive
Five9 CEO to Retire, Seeks an AI Innovator as His Replacement
Big CX News from NiCE, OpenAI, Five9, & Microsoft
Salesforce & ServiceNow Invest $1.5BN in Genesys
Verizon Vows to Set “a New Standard” for Customer Service, Sets Out Its Plan
First Contact Center Solution Certified for Microsoft Teams’ New Integration Model
How AI Is Revolutionizing Modern Contact Centers
Why Contact Center Technology Decisions Go Wrong and How to Get Them Right
CRM & Customer Data Management
ServiceNow on the Upcoming “Extinction” of Traditional CRM, Its Big Google Deal, and Hiring
HubSpot Bolsters Its Landmark CRM-ChatGPT Integration, Unveils New Possibilities
Why CX Leaders Are Tired of AI That Doesn’t Work
Big CX News from SAP, ServiceNow, OpenAI & Zoom
