Rory Greener

Data & Analytics

Accenture Purchases Nextira in AI, ML Push

Speech Analytics

Content Guru Continues AI Integration Journey

CRM

SAP Doubles Down on AI Commitment with Microsoft

Data & Analytics

ChatGPT Hype Is Driving Enterprise-Grade AI Adoption, says Gartner

Data & Analytics

Sisense Appoints a New CEO and COO

CRM

ServiceNow Becomes the Fastest-Ever Enterprise Software Firm to Break the $2BN Revenue Barrier

Data & Analytics

Zoom, Oracle to Optimize Telehealth Services

Loyalty Management

Staff Could Leave Businesses Without Hybrid Considerations, Gartner says

WFO

Gartner Outlines Four Step to Combat Change Fatigue

Contact Centre

Enghouse Discusses Its Latest Innovations, IoT, and ChatGPT

Contact Centre

Virtual Humans for CX Success

Data & Analytics

Diving Into Adobe’s Real-Time CDP Updates

Text Analytics

ChatGPT Gains Enterprise APIs

CRM

Zendesk Debuts Proactive Messages, a Conversational Experience Tool

Voice of the Customer

Medallia Debuts CX Platform for Omnichannel Insights

Text Analytics

The Latest on ChatGPT and Its Potential In the Contact Center