Rory Greener

CRM

Salesforce Debuts Unified Conversations Service for WhatsApp

Data & Analytics

Vonage, AWS Unite to Protect Businesses from Fraud

CRM

Salesforce Completes Spiff Acquisition

Loyalty Management

Zendesk’s New No-Code Personalisation Tools to Ensure Customer Loyalty

Contact Centre

Mitel Gets Contact Center Makeover, Completes Atos Acquisition

Contact Centre

Diabolocom Acquires Phedone in GenAI Push

CRM

Salesforce Debuts Slack Sales Elevate

Contact Centre

Microsoft Unveils 22 Upcoming Features for Its CCaaS Solution

Contact Centre

How the Talkdesk and eGain AI Initiative Modernizes CX Expectations

CRM

Salesforce Makes Service and Sales GPT Generally Available, Reveals Pricing

CRM

WhatsApp Business Removes Facebook Account Requirements

Speech Analytics

Gartner: Just 8 Percent of Consumers Used a Chatbot During Their Latest Service Experience

Speech Analytics

ServiceNow Adds Generative AI to Its Virtual Agent Solution

Data & Analytics

Zoom Launches New EU Privacy Features

CRM

Zendesk Cuts Its Staff by 8 Percent: Here’s Why

Data & Analytics

Accenture Purchases Nextira in AI, ML Push