Calabrio ONE is Now Available Through Twilio Flex

Calabrio ONE joins Twilio Flex ecosystem

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Calabrio ONE is Now Available Through Twilio Flex
Contact CentreLatest News

Published: January 19, 2021

Rebekah Carter

Customer experience intelligence company, Calabrio, recently announced their new collaboration with Twilio Flex. Twilio Flex cloud contact centre users can now add exceptional workforce management capabilities to their operations through Calabrio ONE on the Flex ecosystem.

The cloud-to-cloud connection of Twilio Flex and Calabrio ONE was announced at the beginning of 2021 and serves an important role for today’s cloud contact centres. Companies in search of a flexible, customisable, and data-driven experience will finally have the solution they need.

As part of the ecosystem for Twilio Flex, Calabrio helps businesses to accelerate their contact centre transformation through a modern Workforce Management suite that supports customer conversations on any channel, from voice to chat.

Joining the Twilio Flex Ecosystem

With the Twilio Flex Ecosystem, companies can quickly and conveniently extend the performance of their contact centre using integrated add-ons from leading cloud technology and customer experience partners. Calabrio partnered with Twilio to minimise the demand for costly integrations and support faster deployments.

Customers have the confidence of knowing that the solution has already been pre-validated to ensure seamless integration. The partnership between Twilio and Calabrio also promises superior end-to-end support. As VP of Global Partners for Calabrio, Ross Daniels, noted, businesses need flexible solutions and intuitive purchasing experiences to navigate the new reality delivered by COVID-19.

Twilio Flex has emerged as one of the top platforms for Calabrio, and the company believes that Twilio Flex opportunities align perfectly with Calabrio opportunities. The availability of Calabrio ONE via Twilio Flex will allow companies to easily add WEM functionality to their operations fast.

Handling Contact Centre Workloads

According to Elliot Goldwater, the Senior Director of Global Business Development for Twilio, says that customers rely on Twilio Flex to handle difficult contact centre demands while still leveraging the best workforce engagement management and CRM solutions that they appreciate.

Calabrio ONE and Twilio Flex deliver that functionality while allowing customers to continue empowering the modern workforce through a constantly-changing environment. Calabrio has only recently introduced the latest version of the Calabrio ONE solution for workforce engagement and management to suit the new era of work. According to Calabrio, this solution will provide joint customers of Calabrio and Twilio with access to a smarter approach to agent and customer engagement.

With the option to now access this functionality through the Twilio Flex platform, companies will have more convenient opportunities to unlock the true power of workforce management in the cloud contact centre.

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