NICE announced that Skipton Building Society has selected its cloud-based remote working and employee engagement management offering.
As a bundled solution for its contact centres, the UK based building society chose NICE to provide its workforce with flexible scheduling capabilities and thereby improve employee satisfaction while boosting efficiencies through AI-driven forecasting and ensuring rapid ROI.
Benedicte Frew, Head of Distribution and Planning for Skipton Building Society, said, “When we decided to upgrade our WFM, it was natural for us to look to NICE to expand the existing positive relationship we had developed. In addition, we recognized that NICE is the leading vendor in the WFM market, with rich expertise in implementing its cloud-based solutions for a wide variety of enterprises which inspired our confidence. Coupled with NICE EEM’s innovative scheduling capabilities, it was an easy decision for us to choose NICE. Now, with the most advanced solution available for managing our workforce, we enjoy a competitive advantage that complements our overall business model.”
John O’Hara, President, NICE EMEA, said, “With the decision to migrate to the NICE WFM cloud and deploy EEM, Skipton Building Society and NICE have strengthened an existing fruitful relationship. The process was easy and transparent, bringing flexibility, savings and smarter decision-making to the building society’s workforce management with embedded AI and cloud-based technology. We are very pleased that Skipton Building Society has joined thousands of leading contact centers around the world in using the NICE suite of intelligent solutions to help optimize its operations and revolutionize employee engagement.”
The combined solution of NICE WFM (Working From Home) and EEM (Employee Engagement Manager) in the cloud was seen by Skipton Building Society as complementing its long-term business strategy as well as its policy of employee centricity at the forefront.
In addition to achieving operational efficiencies and cost savings, NICE WFM and EEM were adopted in order to improve employee satisfaction at Skipton Building Society.
