Home
Contact Centre
The Evolution of the Contact Centre: What to Expect in 2024?
Managing a Multi-OEM Contact Center: The Challenges & Solutions
Vonage Reveals Revenue Decline, Cuts Back On Its Global Operations
Avaya Is Set to Exceed Revenue Forecasts as Its Enterprise Retention Rates Hold Firm
Voice of the Customer
Eir Blasted a as “Disgrace”, After Service Staff Were Allegedly Instructed to Break Customer Complaint Laws
Zendesk Announces AI Service Suite Revamp, Claims to Offer the “Most Complete Service Solution”
Champion of Good Customer Service L.L. Bean Shrinks Its Contact Center
CRM
Big CX News From Google, HubSpot, SAP, & Five9
New GenAI-Powered Platform Addresses 80% of Customer Problems Without a Live Agent, Claims Khoros
Talkdesk Appoints Munil Shah as CTO, Aims to Accelerate Its AI Roadmap
Salesforce Announces Public Sector Einstein 1 for Service – Bringing CX Solutions to Government
Five9 Tightens Its Telephony Integration with Zendesk, Improves Voice Data Management
Zoom and Avaya Have Teamed Up, and There Are Big Benefits for Both
Intercom Launches Fin AI Copilot – Promises Efficiency Gains
Gartner Warns Against Using AI to Replace Human Agents
A New U.S. Bill Aims to Increase Interoperability Between Communications Platforms
Google Pens Landmark CCaaS Deal with Bell Canada, Brings GenAI to 10,000 Agents at Discover Financial Services
Remote, Not Distant: Enhancing Quality with Hammer Edge
CX TV
GenAI-Powered Virtual Agents: The Trend, Traps, and Solutions
Krisp Shows off AI That Changes the Accents of Contact Center Agents
The Three Types of Contact Center Platforms (and Which Is Best for You!)
Must Watch
The Zoom Contact Center: 5 Features That Stand Out
AWS re:Invent 2023 – Catching Up on All the Contact Center News
Stay on the Cutting Edge with the CX Today Newsletter
The Zoom Contact Center Is Now Available In the UK & Ireland
‘Unrest at Salesforce’ Before co-CEO Stepped Down
Event News
CX Awards 2023 Winners 🏆
How Review Management Impacts Customer Experience
Contact Centre & Customer Services Summit
Call & Contact Center Expo Las Vegas