8×8, has announced a strategic partnership with Sandler Partners, America’s fastest growing master agent and distributor of connectivity and cloud services.
The partnership allows Sandler Partners to provide its more than 9,000 technology partners with 8×8 Experience Communications as a Service (XCaaS).
This is a single platform for both employee and customer experience, which includes fully integrated, cloud contact centre, voice, team chat, and meetings features.
Alan Sandler, Managing Partner and Founder of Sandler Partners, said: “The demand for unified communications and contact centre solutions has skyrocketed, as many businesses have shifted to hybrid work environments. 8×8 offers a single-vendor UCaaS and CCaaS solution, and we are thrilled to add them to our growing portfolio of top providers.
“This partnership with 8×8 will allow our partners to help their clients facilitate and enhance a better employee and customer experience.”
John DeLozier, Senior Vice President & Global Channel Chief at 8×8, added: “The channel has been essential in guiding organisations along their digital transformation journey as they move off legacy, on-premises communications and customer engagement systems.
“8×8 XCaaS delivers a single cloud communications and contact centre platform that enables our channel partners to take advantage of this transformational shift and capitalize on a major growth opportunity.”
Established in 2003, Sandler Partners delivers best-in-class cloud, colocation, mobility, continuity and security solutions from 200+ suppliers through a network of expert technology sales partners — agents, value-added resellers (VARs) and managed service providers (MSPs) — to thousands of small, medium and enterprise organisations nationwide.
Sandler Partners has added to its technology portfolio the 8×8 integrated Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS) product that is built on a resilient, secure and compliant cloud platform, offers the highest levels of reliability, and has the industry’s only financially-backed, platform-wide 99.99% SLA across an integrated cloud CCaaS and UCaaS solution.
8×8’s channel-first strategy, centred around the global 8×8 Open Channel Programme, is helping channel partners meet increasing demand for cloud solutions that allow mid-market, enterprise and public sector organisations to optimise employee and customer engagement.
