8×8 XCaaS Deployed by Darlington Building Society 

 Integrated Cloud Contact Centre will enable agents to engage customers remotely 

2
8x8 XCaaS Deployed by Darlington Building Society 
Contact CentreInsights

Published: September 2, 2021

Carly Read

8×8, Inc has announced that Darlington Building Society has deployed 8×8 XCaaS as part of their wider digital transformation effort. 

Due to the sensitive and high-value nature of daily calls, the Society needed a robust communications and customer engagement system that could reliably handle steep call volumes, facilitate employee collaboration, and provide secure payment options, regardless of where employees and customers were located. 

Darlington selected 8×8 XCaaS, which includes integrated contact centrevoicevideo meetings, and chat capabilities. The Society implemented 8×8 across the entire business, ensuring that callers are quickly directed to the correct person. Staff can communicate and collaborate from anywhere. Additionally, with 8×8 Secure Pay, the Society’s employees can provide reliable and secure payment options to their members. 

Darlington selected 8×8 XCaaS, which includes integrated contact centrevoicevideo meetings, and chat capabilities. The Society implemented 8×8 across the entire business, ensuring that callers are quickly directed to the correct person. Staff can communicate and collaborate from anywhere. Additionally, with 8×8 Secure Pay, the Society’s employees can provide reliable and secure payment options to their members. 

Sara Robinson, Savings Support Operations Manager at Darlington Building Society, said: “We chose 8×8 because of their single, integrated cloud platform, and deep financial services industry expertise and experience, in order to deliver on our goals.  

“We deployed in July 2021 with head office and branch numbers staying the same, ensuring a smooth transition as members are still able to communicate with us easily. Through this and more, 8×8 was able to demonstrate that they were the right partner for us, and we are excited to be working together as we continue to enhance customer and employee experiences at the Society.” 

Jamie Snaddon, Managing Director, EMEA at 8×8, added: “As organisations shift to new work requirements, maintaining and enhancing employee communications and customer engagement is fundamental to future success.  

“Providing Darlington Building Society with the 8×8 XCaaS integrated cloud contact centre and communications product enables their employees to communicate and collaborate from anywhere while delivering a differentiated level of customer experience.” 

 8×8 XCaaS is built on the resilient, secure, and compliant 8×8 eXperience Communications Platform that offers the highest levels of reliability with the industry’s only financially-backed, platform-wide 99.999 percent SLA across an integrated Contact Centre as a Service (CCaaS) and Unified Communications as a Service (UCaaS) solution. 

 

 

Customer Engagement Center
Featured

Share This Post