From funding rounds and new launches to acquisitions and partnerships – a lot can happen in a week. But don’t fluster, we’ve selected our top five popular pieces of news in the realm of agents, business leaders, new solution launches and mergers. Find last week’s trending titles below!
Microsoft Launch Dynamics 365 Customer Service CCaaS
The contact centre offering from Microsoft was announced during the much-anticipated Microsoft Ignite 2021, the technology giant’s online event, and provides consistent and personalised CX to customers across all channels with one data-driven, AI-infused, end-to-end solution.
Symbl.ai Raises $17m in Series A Funding
Symbl.ai has raised $17 million in Series A funding to further scale its conversation intelligence platform. The cash is to be used to accelerate product development of its end-to-end CI platform as well as substantially grow Symbl.ai’s engineering and leadership teams, and expand sales and marketing to meet the growing demand for its offering.
Thoma Bravo Buys Medallia for $6.4bn
Medallia shareholders will receive $34.00 per share in cash, approximately 20% to Medallia’s unaffected closing stock price and a premium of 29% to Medallia’s unaffected 30-day average price.
Medallia’s common stock has ceased trading and is no longer listed on the NYSE but the company will remain headquartered in San Francisco.
Vivoka Boosts Its Voice Development Kit with Voice Biometrics
Vivoka has announced that it has added DVoice from ID R&D, a Mitek company, to the latest version of their Voice Development Kit (VDK), providing a simplified way for developers to build and test applications that benefit from advanced voice biometrics.
LiveVox Launches WFM Solution
Livevox has launched a new workforce management solution that aims to challenge today’s modern contact centre issues.
The capabilities LiveVox will be able to provide their customers through this capability, a financial services company with 850 contact centre agents is seeking to automate processes, increase agent productivity, and better serve its customers with LiveVox WFM.
