Welcome to our round-up of the top news in the CX space over the last seven days.
Zoom Discusses Its New Contact Center Solution
CX Today’s Charlie Mitchell hosts Heidi Elmore, Head of UCaaS at Zoom.
Zendesk Terminates $4.1BN Momentive Deal
Zendesk has cancelled its $4.1BN acquisition of Momentive – the parent company of Survey Monkey and GetFeedback – after it failed to receive the support of stockholders.
The move comes after months of scrutiny, particularly from proxy advisory firms.
Conversational AI Recruiting Platform Emi Raises $11M
Conversational AI recruiting platform for frontline workers EMI has closed an $11 million Series A round.
The platform helps global enterprises streamline the recruitment process by automating end-to-end communication – proving popular within industries struggling with The Great Resignation.
GoTo Refreshes Its CCaaS Offering for SMBs
Flexible work solutions provider GoTo, formerly known as LogMeIn, has launched a reworked CCaaS solution to meet the needs of SMBs.
The GoTo’s Contact Center is said to aims to boost sales, improve customer experiences, and enhance engagement across multiple channels.
Genesys and Thrive Team Up to Tackle Employee Burnout
Genesys and Thrive have developed a solution to enhance employee well-being, which contact centres may embed into agent workflows.
The solution – named “Thrive Reset for Genesys” – detects the stress and sentiment levels of agents. When stress is high, it quickly course-corrects to safeguard employee well-being based on “proven neuroscience methodology”.
