From funding rounds and new launches to acquisitions and partnerships – a lot can happen in a week. But don’t fluster, we’ve selected our top five popular pieces of news in the realm of agents, business leaders, new solution launches and mergers. Find last week’s trending titles below!
Ericsson Acquires Vonage for $6.2B
Ericsson has entered into an agreement to acquire Vonage to “expand globally in the wireless enterprise”. The acquisition will see the combined offering of Vonage’s CPaaS solutions and Ericsson’s global leadership in 5G technology.
The two companies said that the capabilities of the 5G platform will be brought closer to developers and further accelerate “the digital transformation and intelligent communications wave”.
Akixi Integrates with Webex Calling
Akixi has announced its integration with Webex Calling, giving even more organisations access to its customisable reports and business analytics service.
Channel partners will now be able to further strengthen their product portfolio with a market-leading business solution, while enabling their end-user customers to gain deeper business insight.
CX Leaders Point to Highest Ever Customer Expectations, says Chattermill
Customer feedback analysis company Chattermill has released new research surveying over 300 global leaders in the customer experience and marketing space.
The new research looks ahead into customer support trends in 2022, with standout findings including the fact that 96.2% of those surveyed said customers are more likely to share positive or negative experiences now than in the past.
Jotform Launches No-Code Form Solution
Online form and feedback solution Jotform has announced a new no-code app builder.
The company offers forms for collecting feedback and other tasks, integrating conditional logical, report generation and workflow automation – as well as a host of integrations with third-party apps and payment processors.
Kore.ai Partners with NVIDIA
Conversational AI software vendor Kore.ai has partnered with NVIDIA to deliver a solution for optimising contact centres and lowering customer churn.
The two companies will collaborate to fuel innovation in the deployment of AI-based platforms and solutions for enterprises.
