From funding rounds and new launches to acquisitions and partnerships – a lot can happen in a week. But don’t fluster, we’ve selected our top five popular pieces of news in the realm of agents, business leaders, new solution launches and mergers. Find last week’s trending titles below!
Zoom Scraps Five9 Deal
Zoom has ditched a deal to acquire Five9 valued at a staggering $14.7 million. The deal was abandoned a matter of weeks after the US Department of Justice raised national security concerns with shareholders advised to vote against the takeover by a proxy group.
Google Unveils Contact Centre Offering at Enterprise Connect
Google is rolling out Chrome Enterprise Recommended Contact Centre stacks, built in partnerships with 8×8, Cisco, Edify, Fiv9, Genesys, RingCentral and Vonage. The offering is will be deployed via US reseller giant CDW.
Factor4, SavorConnect Launch Omni-Channel Shopify Gift Cards
Gift card and loyalty solutions provider Factor4 has partnered with integration platform SavorConnect to offer gift cards on Shopify’s ecommerce offering.
Factor4 offers a proprietary platform, technology and integrations in the loyalty space, with its RewardOS API integrating with point-of-sale devices. SavorConnect, meanwhile, is a platform from IT and cloud integration company WineryConnect.
Achievers Launches Employee Experience Platform
Employee voice and recognition provider Achievers has announced the launch of an Employee Experience Platform as a centralised location for employee experience programmes. Achievers said the platform was designed to enable smarter and more connected work experiences.
Enterprise Connect: AWS Debuts Amazon Connect Features
Cloud giant Amazon Web Services (AWS) has used the occasion of the ongoing Enterprise Connect event to announce a host of upgrades to its Amazon Connect cloud contact centre. Amazon Connect is an omni-channel cloud contact centre, which the company said was now supporting over 10 million contact centre interactions daily, thanks to its tens of thousands of AWS customers leveraging the product.
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