It’s no secret that it can be difficult to stay on top of things in such a fast-paced world. But don’t fluster, because we’ve selected our top five popular pieces of news in the realm of agents, business leaders, new solution launches and mergers. Find out last week’s trending titles below!
Contentsquare Acquires Hotjar
Contentsquare announced that it has acquired rival Hotjar, bringing together two major players in the digital user experience and analytics space.
By joining forces, the two companies are setting out to “serve the global market end-to-end,” targeting businesses of all sizes and supporting the digital transformation efforts of merchants.
Lucency Picks IntelePeer’s Atmosphere CPaaS Solution
Lucency has selected IntelePeer’s omni-channel Atmosphere CPaaS solution to enhance its breakthrough digital-to-voice Software-as-a-Service (SaaS) technology that captures the context of a customer’s engagement journey.
With Atmosphere CPaaS, a powerful platform built to improve processes and solve business challenges, Lucency enables product managers, marketers and contact centre teams and agents to create customised experiences for each visitor while increasing profitability.
Avaya Invests in Digital Identity Platform Provider Journey.AI
Avaya today announced it has made an investment in Journey.Ai, developer of a digital trusted identity platform focusing on enhancing privacy, security and CX
Based in Denver, Colorado, Journey is a part of the Avaya DevConnect partner ecosystem. The Journey digital trusted identity platform, integrated with Avaya OneCloud CCaaS offerings, enables enterprises to interact and transact with customers in a secure and simple manner.
Puzzel Expands to the Netherlands
Puzzel has announced its expansion into the Netherlands to meet a growing demand for enhanced, smart customer experiences in the market. The move will see Puzzel hire a dedicated team in the Netherlands, as well as invest in a local in-country presence for the new workforce.
30% of Customers Ended Long-term Brand Relationships, finds Five9
Five9 shared research that revealed that 30% of customers left brands they had previously been loyal to in the last year.
Five9 partnered with Zogby Analytics to survey consumers about the state of customer service and explore how attitudes and behaviours have evolved over the past year. The 2021 survey was expanded to include several European countries – including France, Germany, Italy, Spain, and the U.K. to help identify regional variances, and trends. In many cases, the survey results highlight key differences based on geography and age.
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