Popular stories shared among agents, business leaders and our loyal readership are on top CX tips, new solutions launched and mergers. Didn’t have a chance to read through them all? Don’t worry, we’ve done the leg work for you and selected our top five popular articles from last week. Enjoy!
Talkdesk Integrates with Epic to Improve Patient Experience
Talkdesk, the global customer experience leader for customer-obsessed companies, announced its integration with Epic Systems, a healthcare software company. Talkdesk CX Cloud will be available in Epic’s App Orchard, giving healthcare organisations a better way to provide patients with seamless, personalised service.
Genesys Publishes Sustainability Report
Cloud contact centre leader Genesys has released its 2020 Sustainability Report. Entitled Moving Forward Together, the report outlines the company’s efforts to move towards more sustainable business practices via environmental, social and governance initiatives.
Sinch Acquires MessageMedia for $1.3B
Sinch, a global leader in cloud communications for mobile customer engagement, announced that it is acquiring MessageMedia, a leader in mobile messaging solutions for small and medium-sized businesses in the United States and Australia, New Zealand, and Europe. Sinch will pay a total enterprise value of USD 1.3 billion, with a total cash consideration of USD 1.1 billion and 1,128,487 new shares in Sinch.
Worldline Rolls Out Cloud Contact Centre Solution
Payment and transactional services company Worldline said it has rolled out its cloud contact centre solution WL Contact to over 100 European banks. With customers located primarily in Belgium, The Netherlands, Germany and Luxembourg, Worldline said it was now handling over 190,000 bank cards and taking around 215,000 calls every day on behalf of those banks.
NICE Introduces AI Solution for Voice of the Customer
NICE announced another NICE Enlighten AI breakthrough innovation – the combination of AI and NICE Satmetrix Voice of the Customer. NICE Enlighten AI Feedback powers organisations to identify and turn customers into loyal net promoters by leveraging automation and deploying real-time hyper-personalised, contextual, conversational surveys at scale.
