British telecommunications giant BT has announced it is developing a new contact centre in the Scottish city of Dundee.
BT already has an office in Dundee, where 1,000 employees are based, including those involved in providing customer service support to BT’s fibre customers and small businesses. Expected to be completed in late 2023, the new building will be part of BT’s fleet of 30 new UK offices future-proofed under its “Better Workplace Programme” of workplace improvement.
BT’s Office Consolidation Initiative
The programme will see BT move from 300 UK locations to around 30, with other currently announced locations including Glasgow, Edinburgh, Belfast, Birmingham, Bristol, Cardiff, Ipswich and Manchester.
The company has handled all of its customer service calls to consumers at contact centres in the UK and Ireland since 2020, having recruited hundreds of people in Dundee in recent years.
John Alexander, Leader of Dundee City Council, said: “Today’s announcement by BT is a huge vote of confidence in the city and in our plans for the future.
“It is clear that BT shares our vision for a Dundee that has a strong and sustainable economy providing jobs, retaining more graduates and making the city a magnet for new talent, while at the same time offering real choice and opportunity in a place that has tackled the root causes of social and economic exclusion. The company will be an integral part of that journey with us and I am delighted that BT sees Dundee as a good place to do business and recruit its present and future workforce.”
BT said the building would be served by a full fibre broadband network from Openreach, as well as 5G service from subsidiary EE, which launched in Dundee in April.
Jane Wood, BT Group Scotland director, said: “This is exciting news for my colleagues in Dundee and reflects BT’s continued investment in Scotland. As one of the largest employers in Tayside, we know that this investment will be welcomed by many people, not least my colleagues who will be based at this brilliantly designed new office.
“We’re pleased that Dundee, an iconic Scottish city, will remain home to nearly 1,000 frontline workers who help customers right across the UK, every day. My colleagues have done an amazing job ensuring that our customers have stayed connected during the Covid -19 pandemic, with some choosing to remain working on site, while other colleagues have chosen to work from home. We look forward to welcoming staff into our new building when it’s complete.”
