eGain has today announced its solution for knowledge management—eGain Knowledge Hub — is now available on SAP Store.
eGain Knowledge Hub integrates with SAP Service Cloud and can be embedded in the agent desktop for easy, contextual access at the point of customer interaction.
Ashu Roy, eGain CEO, said: “Our customers’ contact centre teams are really excited about the agent experience impact of this rich integration.
“We look forward to now delivering this solution to customers via SAP Store.”
eGain Knowledge Hub enables agents to resolve a wide range of customer queries by pushing fast, accurate answers and personalised, conversational guidance via the agent desktop within SAP Service Cloud, reducing training needs and boosting compliance.
The hub federates knowledge from multiple sources and guides agents through the customer conversation based on the context, agent experience level, and the interaction channel. Comprehensive analytics and machine learning provide actionable insights to optimise knowledge adoption, relevance and performance.
SAP Store, found at store.sap.com, delivers a simplified and connected digital customer experience for finding, trying, buying and renewing more than 1,800 solutions from SAP and its partners. There, customers can find the SAP solutions and SAP-validated solutions they need to grow their business. And for each purchase made through SAP Store, SAP will plant a tree.
eGain Corporation is a partner in the SAP PartnerEdge® programme, empowered to build, market and sell software applications that supplement and build on SAP software and technology.
