Essential Events to Attend in 2023 for Insights on CX Trends

Stay up-to-date on CX trends with these events

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Essential Events to Attend in 2023 for Insights on CX Trends
Contact CentreEvent News

Published: December 5, 2022

Rebekah Carter

Customer experience is the ultimate deciding factor in whether a business will succeed, or fail.

According to PWC, 73% of consumers now point to experience as a critical factor in their purchasing decisions, across all industries. What’s more, these customers are willing to pay a premium for experiences that are guaranteed to be good. 43% say they would pay extra for more convenience, and 42% would spend more for a friendly, welcoming service.

The challenge for today’s business leaders, is in staying ahead of a constantly evolving set of consumer expectations. Today’s clients are holding companies from every industry to higher standards, searching for better personalisation, speed, and support.

Fortunately, there’s a way for brands to stay up-to-date. The following industry events offer an excellent opportunity to learn more about current and evolving CX trends in 2023.

Future of the Contact Centre Conference 2023

February 9th, 2023, The Brewery, London

The eighth annual Future of the Contact Centre conference offers business leaders and contact centre agents an insight into the evolving world of customer experience. Here, companies will be able to experiment with the latest technologies in the CX landscape, while taking part in enlightening panel discussions, case study presentations, and keynote speeches.

Each year, this phenomenal one-day event provides attendees with unlimited opportunities to network, share ideas, and learn more about customer experience. 2023’s conference promises a host of roundtable sessions, exclusive presentations from industry experts, and 1-2-1 meetings. Some of the topics set to be covered include the rise of cloud technology, big data, customer insight and analytics, and the future of contact centre outsourcing.

CX Network Live VOC

February 15-16, 2023, Online

Focused exclusively on the emerging importance of the “Voice of the Customer” or “VOC”, this CX Network Live Event aims to show companies how to build a better understanding of their target audience. The conference will showcase numerous tools and techniques business leaders can use to effectively gather and understand customer feedback, as well as providing insights into topics like sentiment analysis, and feedback integration.

Designed to inspire and educate anyone interested in customer satisfaction, customer success, and customer experience, this event has its own interactive workshop, where team members can work together on building a new consumer-centric strategy. The event hosts a number of industry leaders from companies across the globe, who will also be available to share their top tips with growing and established brands.

Enterprise Connect 2023

March 27-30, 2023, Gaylord Palms Resort & Convention Center, Orlando, FL

Perhaps the most highly-regarded CX conference in the world, Enterprise Connect at Orlando will be returning in 2023, with even more insights for evolving companies. Collaboration and customer experience professionals from across the globe will join together to discuss a range of crucial topics, from the evolution of hybrid work to the AI, data, and analytics. For over 30 years, Enterprise Connect has stood as the leading conference and exhibition for CX in North America, and 2023 is set to be another phenomenal event experience.

Here, attendees will find countless opportunities to learn and grow with keynotes from some of the key players in the industry. There’s a fantastic Expo hall, where business buyers can research and experiment with the latest technology on the market. Plus, the conference program includes various sessions and panels, where visitors can discuss the biggest challenges facing their CX initiatives.

The Contact Centre & Customer Services Summit

April 24-25, 2023, Radisson Hotel, London Heathrow, London, UK

Exploring all of the latest topics related to the contact centre and customer experience, the Contact Centre and Customer Services Summit is a must-attend event for modern business leaders. This unique conference will provide innovative companies with a platform where they can discuss CX strategies with their peers, and learn more about the emerging trends in the marketplace.

The summit will feature various interactive seminars and discussion groups, as well as a brilliant networking dinner, where attendees can form new relationships with potential partners. What’s more, attendees can expect to interact with a host of expert guest speakers, who will take to the stage to talk about the new products and services designed to empower CX leaders in 2023.

The Customer Show

May 3-4, 2023, Melbourne Convention & Exhibition Centre, Melbourne, AUS

Advertised as the biggest gathering for specialists across the entire customer experience ecosystem, the Customer Show combines over 2,500 attendees, 150 speakers, and 100 partners in one location. This amazing exhibition will provide a behind-the-scenes look at some of the latest tools and technologies in the CX landscape in 2023, perfect for evolving companies.

At the same time, there’ll be numerous conference sessions, speeches, and learning experiences offered by CX leaders from some of the biggest companies in the world. The two-day event will introduce case-study data into digital innovations, and offer attendees an unparalleled opportunity to form meaningful new relationships with their peers.

The CX Innovation Summit

May 11-13, America, Online

The CX Innovation summit is a collaborative online event experience, designed for businesses looking to rethink their service strategy in the years ahead. Featuring nine hours of insightful industry-focused content, this digital experience offers a great learning opportunity to business innovators and team leaders around the globe. You’ll have an opportunity to chat in real-time to other attendees about CX initiatives, and discover new data about the latest CX trends.

The summit also includes access to downloadable guides and actionable insights companies can use to take the next step in their service strategy. Already, a number of fantastic speakers have already been confirmed for the event, from leading companies like Freshworks, Capgemini, and Twilio.

CX Summit 2023

TBA, 2023, Online

Every year, the CX Summit – hosted by CX Today – provides an all-in-one guide to the trends facing the customer experience landscape. Companies struggling to figure out where they should get started when it comes to boosting customer satisfaction and loyalty will find endless opportunities to learn here. The Summit offers access to exclusive content, interviews, and speeches from industry leaders.

With various educational tracks to choose from, and a range of networking sessions to take part in, brands will be able to expand both their connections, and their knowledge. There’s even an Awards ceremony to highlight and reward some of the biggest movers and shakers in the CX landscape. This online event is one no company can afford to miss if they want to keep up with the latest CX trends.

 

 

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