Five9, a leading provider of intelligent cloud contact centre, announced today a new strategic partnership with Mitel, a global leader in business communications.
The partnership will ensure that the Five9 Intelligent Cloud Contact is featured as Mitel’s exclusive contact centre as a service (CCaaS) partner for its worldwide client base.
Graham Bevington, Executive Vice President, Transformation Office at Mitel, said:
“Organizations across various industries and geographies rely on Mitel for their communication and collaboration needs and, for many of them, contact center plays a critical role in the overall communications experience.
“Five9’s intelligent cloud contact center suite, strength in the enterprise market, and customer-centric values are a perfect complement to Mitel’s contact center offering. We look forward to working closely with the Five9 team to help customers differentiate themselves through more human, empathetic customer engagement experiences, which are vital to building loyalty, trust, and, ultimately, business success.”
The companies have teamed up to provide a holistic offering for organisations that value an integrated Contact Centre and Unified Communications solution as a part of their overall collaboration and total experience strategy. Mitel’s global customer base and vast channel partner ecosystem can now leverage the full breadth of the Five9 product portfolio, solutions such as the core Five9 platform, Workforce Optimisation (WFO), Intelligent Virtual Agents (IVA), Agent Assist, and Workflow Automation (WFA).
Blair Pleasant, President and Principal Analyst of COMMfusion LLC, said:
“Changing customer expectations require organizations to find better ways to improve the customer experience, and a tightly integrated UCaaS and CCaas solution helps contact center agents and subject matter experts throughout the organization join forces to resolve customer requests quickly and efficiently.
“Integrating Five9’s best of breed CCaaS solution with Mitel’s cloud and on-premises communications solutions will benefit both channel partners and customers, improving the way employees communicate and collaborate without compromising the personalized, frictionless experience expected by consumers.”
Keeping customer loyalty a priority
The Five9 Intelligent Cloud Contact Centre is designed to help organisations engage with their customers across channels from digital to voice, and empower agents and supervisors with AI and automation. This will easily close the loop with customers for more proactive customer experiences and enable the contact centre to be connected to the broader business via an extensive network of integrations.
With this platform, customers will be able to achieve tangible business results, increase agent productivity and boost revenue, without sacrificing customer trust and loyalty.
Dan Burkland, President, Five9, commented:
“As Five9 continues to accelerate our international business, aligning ourselves with partners proven to be leaders in their field and dedicated to innovation is crucial for mutual success.
“We are excited to announce our partnership with Mitel as their exclusive cloud contact center partner offering. Our integration is live today and customers are already experiencing the joint value of our combined solution.”
