CX Today’s Charlie Mitchell hosts Marcus Hickman, Managing Director of Davies Hickman Partners.
In this session, we discuss the following:
- Marcus’s latest contact center research
- The hype surrounding contact center AI
- Which functions are embracing AI innovation
- Contact center AI use cases
To delve deeper into the research discussed, download Marcus’s eBook here, created with the support of Odigo.
Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our channel.
You can also join in the conversation on our Twitter and LinkedIn pages.
