Landis Technologies, a Microsoft Certified Gold Partner with 2 decades of IT and UC experience, recently announced the arrival of its new Microsoft Teams solution. The company can now offer the world’s first certified Contact Centre for Microsoft Teams, built using native Communication APIs from Microsoft itself.
Owner of Landis Technologies, Matt Landis, revealed that the company has been working closely with Microsoft to bring exceptional contact centre functionality to Teams. Crucially, Landis wanted to make the experience feel as native as possible. Matt says that his company is dedicated to being the best contact centre solution for Microsoft Teams. The contact centre from Landis Technology isn’t just linked via direct routing but powered by the calling and meeting infrastructure of Teams.
The Ultimate Microsoft Contact Centre?
Designed from the ground-up to be easy to buy and implement, the contact centre has the same look and feel of Microsoft Teams, with extra features to enhance contact centre performance. According to Landis Technologies, this new solution will help contact centre agents to deliver better service and faster issue resolution. The certified system leverages the best practices in the industry to offer absolute confident and assurance that data and privacy are protected and secure.
Landis Technologies’ contact centre is a powerful solution that feels natural for companies using Microsoft Teams and Microsoft 365. The system offers features like wallboards, reporting, and recording, while maintaining an open performance to work with Microsoft Power Apps, BI, and Automate. Features of the contact centre for Microsoft Teams include:
- Call recording with policy access
- Analytics (live and historical)
- Reporting on customer engagement
- Wallboards for monitoring performance
- Barge in support for managers
- Visual monitoring
- Sentiment analysis
- Wrap up tracking to record call outcomes
- CRM integration with ServiceNow, Salesforce, Microsoft Dynamics, and more
- Courtesy callback
- Music on hold
- Azure AD sign-in
- Microsoft power apps
- Skills routing
Delivering Contact Centre Functionality for Teams
The Landis contact centre for Microsoft Teams will bring the crucial technology that companies need to deliver excellent customer service into their Teams environment. Businesses will have access to everything from advanced call queuing functionality, to live analytics and sentiment analysis. Companies using Microsoft Teams will be able to access CRM integrations, sophisticated IVR designer tools, skills-based routing, and more, all within a native app for Microsoft Teams. You can learn more about the certified solution on the Landis Technologies website.
