Moro Hub to Supply Emirates NBD Bank Digital CCaaS

Moro Connect to collaborate with Avaya on solution 

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Moro Hub to Supply Emirates NBD Bank Digital CCaaS  
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Published: February 17, 2021

Carly Read

The digital arm of Dubai Electricity and Water Authority (DEWA) in collaboration with Avaya, has partnered with Emirates NBD Bank to provide their omni-channel platform.  

Called Moro Connect and built on technology powered by Avaya OneCloud, the solution is an all-in-one Cloud Communications platform for CCaaS from subsidiary of Digital DEWA, Horo Hub. 

HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, said: “As a leading data hub, our key aim is to strengthen and streamline access to data, which is in line with Dubai 10X and UAE Centennial 2071 that positions the country as a global capital of advanced digital solutions. 

“Emirates NBD Bank will benefit from greater flexibility, enabling it to respond quickly to changing business demands, improve customer experience, and manage costs more effectively. We are confident that the state-of-the-art technology will accelerate the bank closer to its business goals and help it in the implementation of the Dubai Vision 2021 to transform Dubai into the world’s smartest and happiest city.” 

The solution aims to boost the bank’s profitability while improving agent desktop experiences through the integration of core systems. 

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