Moving from Customer Service to AI Powered Customer Experience

CX Today's Rob Scott hosts Gregor Campbell, Senior Enterprise Business Development Lead, Odigo

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Published: March 19, 2021

Rob Scott

Rob Scott

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In this session we discuss the following:

  • What’s the difference between customer service and customer experience?
  • What is the role of AI in CX environments?
  • Since the Pandemic, has the appetite for AI technology in CX grown?
  • What advice would you give to an organization looking at AI for the first time?
  • How do you build a business and how do you win with AI?

If you’re looking for more information on this topic visit Odigo.

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