Choosing the ultimate contact centre
Now more than ever, companies rely on their contact centres to ensure ongoing profitability and success. Fail to deliver an excellent experience when interacting with your customers, and you could instantly lose opportunities to your competitors.
The question for today’s teams, is how do you choose the right contact centre to ensure amazing customer experience? One option could be to start by examining some of the more innovative solutions on the market, like Noble CC, and NICE InContact CXOne.
Noble is an innovator in intelligent contact centre experiences, designed to help companies create more flexible, omnichannel interactions for customers. NICE InContact’s CXOne solution is a leading smart system for customer experience, built to deliver amazing opportunities with a modular cloud environment. Let’s take a closer look at both contenders.
Noble Systems is a well-known leader in intelligent customer experience and contact centre technology. The “Noble CC” offering for cloud communications offers an all-in-one omnichannel contact centre environment, suitable for inbound, outbound, and blended interactions.
The Noble CC solution integrates with today’s leading tools, for a quick and easy digital transformation process, and it features everything from predictive dialling to intelligent contact routing, quick provisioning, and intuitive custom desktops. Here are some of the tools included with the Noble CC ecosystem:
Similar to Noble Systems’ CC solution, the Nice InContact CXOne environment is a modular, and comprehensive cloud-focused platform for customer experience. More than just your average contact centre, CXOne ensures business leaders can build the kind of meaningful conversations that matter most to their target audience, with a flexible system that scales to suit you.
The NICE InContact contact centre is a market leader in the Gartner Magic Quadrant, and it offers a range of tools depending on the size of your business. You can access solutions for SMBs and Enterprise deployments alike. Features include:
Both Noble and Nice InContact give you an excellent, scalable solution for contact centre management and customer experience. Both of these solutions take advantage of innovative solutions like artificial intelligence and in-depth analytics, to ensure you’re not just managing customer calls – you’re delivering an amazing experience.
Noble CC ensures you can improve agent efficiency, by tracking the performance of your employees across multiple channels – no matter where they are. Business leaders can build dashboards full of information, tools and applications for their agents, and access enhanced insights to determine where opportunities might be getting lost.
A completely flexible ecosystem means companies with Noble can immediately enhance and upgrade their contact centre according to their needs, using AI technology to maintain routing efficiency.
Similarly, Nice InContact offers a fully modular approach with CXOne, with amazing uptime, reliability, security, and compliance all built-in. you get amazing Workforce management tools, intuitive analytics and reporting, and even disaster recovery solutions to ensure you never miss out on an opportunity to impress your audience.
With NICE CXOne, building an immersive omnichannel contact centre is easy, with comprehensive dashboards for your agents and CRM integrations for contextual data.
Which intelligent solution will you choose?