Home → Contact Centre
Contact Centre
The Evolution of the Contact Centre: What to Expect in 2024?
Managing a Multi-OEM Contact Center: The Challenges & Solutions
Google Pens Landmark CCaaS Deal with Bell Canada, Brings GenAI to 10,000 Agents at Discover Financial Services
Remote, Not Distant: Enhancing Quality with Hammer Edge
AWS Lays Off Hundreds of Staff in Bid to “Streamline” the Company
Big CX News From OpenAI, Google, Salesforce, and Verint
Odigo Launches AI Orchestrator: Promises Exceptional CX Journeys
Event News
Elevate ’24: The Contact Center Tour Sweeps Across Europe
The Omnichannel Contact Center: Everything You Need to Know
Verint Builds a Data Layer Over the Webex Contact Center
OpenAI Warns Businesses to Phase Out Voice-Based Authentication, Stalls the Release of Its Voice Cloning Tool
Oh Dear AT&T! This Might Be the Most Painful Customer Service Conversation Ever…
Staying Zen: Navigating Stress in Customer Service
Google Makes Move to Improve CCaaS Reliability, Announces Auto-QA Solution
The Top Contact Center Endpoint and Device Vendors for 2024
The Top CPaaS Vendors for CX Transformation in 2024
The Top Contact Center Security and Compliance Vendors in 2024
The Top Contact Center Vendors to Consider in 2024
CX TV
GenAI-Powered Virtual Agents: The Trend, Traps, and Solutions
Krisp Shows off AI That Changes the Accents of Contact Center Agents
The Three Types of Contact Center Platforms (and Which Is Best for You!)
Must Watch
The Zoom Contact Center: 5 Features That Stand Out
AWS re:Invent 2023 – Catching Up on All the Contact Center News
Stay on the Cutting Edge with the CX Today Newsletter
The Zoom Contact Center Is Now Available In the UK & Ireland
CRM
‘Unrest at Salesforce’ Before co-CEO Stepped Down
CX Awards 2023 Winners 🏆
How Review Management Impacts Customer Experience
Contact Centre & Customer Services Summit
Call & Contact Center Expo Las Vegas