Home → Contact Centre
Contact Centre
Genesys vs. Amazon Connect vs. MaxContact: Which CCaaS Option Is Best for You?
3 Modern Contact Center QA Challenges (and How to Overcome Them With AI)
Talkdesk Appoints Munil Shah as CTO, Aims to Accelerate Its AI Roadmap
CRM
Salesforce Announces Public Sector Einstein 1 for Service – Bringing CX Solutions to Government
Five9 Tightens Its Telephony Integration with Zendesk, Improves Voice Data Management
Zoom and Avaya Have Teamed Up, and There Are Big Benefits for Both
Intercom Launches Fin AI Copilot – Promises Efficiency Gains
Gartner Warns Against Using AI to Replace Human Agents
Managing a Multi-OEM Contact Center: The Challenges & Solutions
A New U.S. Bill Aims to Increase Interoperability Between Communications Platforms
Google Pens Landmark CCaaS Deal with Bell Canada, Brings GenAI to 10,000 Agents at Discover Financial Services
Remote, Not Distant: Enhancing Quality with Hammer Edge
AWS Lays Off Hundreds of Staff in Bid to “Streamline” the Company
Big CX News From OpenAI, Google, Salesforce, and Verint
Odigo Launches AI Orchestrator: Promises Exceptional CX Journeys
Event News
Elevate ’24: The Contact Center Tour Sweeps Across Europe
The Omnichannel Contact Center: Everything You Need to Know
Verint Builds a Data Layer Over the Webex Contact Center
CX TV
GenAI-Powered Virtual Agents: The Trend, Traps, and Solutions
Krisp Shows off AI That Changes the Accents of Contact Center Agents
The Three Types of Contact Center Platforms (and Which Is Best for You!)
Must Watch
The Zoom Contact Center: 5 Features That Stand Out
AWS re:Invent 2023 – Catching Up on All the Contact Center News
Stay on the Cutting Edge with the CX Today Newsletter
The Zoom Contact Center Is Now Available In the UK & Ireland
‘Unrest at Salesforce’ Before co-CEO Stepped Down
CX Awards 2023 Winners 🏆
How Review Management Impacts Customer Experience
Customer Contact Week 2024
Contact Centre & Customer Services Summit