Rezo.ai has included more than 10 vernacular languages to enable multilingual customer support in its contact centre offering.
Working with leading businesses across sectors such as retail, logistics, e-commerce, BFSI and telecom, Rezo.ai successfully brings down customer query resolution time from days to a few seconds, helping businesses manage the influx of queries and delivering a better CX.
Today, customers expect to have personalised, frictionless, on-demand, and data-driven experiences helping them to make better decisions, but traditional contact centres, even when powered by chatbots and conversational AI can struggle to solve these challenges.
The advanced contact centre solution by Rezo.ai efficiently fills such gaps by comprehending customer queries in multiple languages – English, Hindi, Hinglish along with southern languages like Telugu, Kannada and Tamil. It is also able to respond to the jargon or lingos with relevant information.
Added to that, Rezo.ai analyses customer–agent interactions, coaches and trains agents, and enhances CX with in-built robotic process automation (RPA).
As a result, automating interactions with Rezo.ai across multiple channels – email, chat, voice, and social, has helped these businesses bring down their operational costs by 30%.
Dr Rashi Gupta, Chief Data Scientist and Co-Founder, said: “With the festive season nearly two months away, businesses are expecting sales volume to jump up exponentially.
“It is imperative that they leverage new-age technologies to ensure a seamless experience for their customers thereby gaining a competitive advantage. We have been seeing immense traction from our customers ahead of the festive season and are certain to deliver substantial value to cater to the ever-evolving needs of end customers, creating a win-win situation for both.”
Rezo.ai’s clientele includes marquee industry names such as Delhivery, USHA, ShipRocket, Dr.Lal Path Labs, Care Health Insurance, Reliance Nippon Life Insurance, Tata AIG to name a few.
