Sensely announced the launch of its suite of enabling technologies to accelerate the industry implementation and adoption of Virtual Primary Care (VPC).
Sensely VPC features Sensely’s voice-enabled and character-based virtual assistant, which can be designed to match enterprise customer brand identity.
The platform supports multiple languages to ensure that patient equity meets patient access across diverse populations. An optional symptom assessment tool may be added to the patient journey and configured to navigate patients to the preferred venue of care based on enterprise utilisation and channel goals.
Sensely can also create intake routines that are customised to the unique needs and business rules of the enterprise customer.
Regardless of the ultimate channel that the patient uses to connect with their care team, patient experiences that utilise Sensely VPC can increase satisfaction, reduce leakage, and improve care management. Based on existing industry partnerships and comprehensive research, Sensely VPC includes the most frequently requested member flows, such as appointment booking, service location information, and FAQs about related care services.
Sensely VPC also provides seamless and transparent handoffs to existing enterprise appointment booking and third-party telemedicine services, regardless of whether the ultimate appointment will be delivered via video, phone, chat, or in person.
Adam Odessky, CEO and Co-founder of Sensely, said:
“As healthcare slowly emerges from the extreme lockdown environment of COVID-19, the consumer mindset has changed, and patients now expect to be able to connect with their care team via the channel of their choice in an efficient, yet clinically-validated manner.”
“This creates a brand-new set of operational and workflow challenges for provider systems and payers, and it is precisely this type of opportunity where Sensely can bring unique value. We are excited about sharing more details in the coming months.”
