Talkdesk has launched Talkdesk Retail Experience Cloud, an AI-powered customer service solution tailored to the needs of the retail industry.
The solution provides a unified view of all customer interactions to enable brands to “add value” to every conversation. It also has pre-configured retail workflows and pre-trained AI that accelerates the speed of resolution.
Shannon Flanagan, Vice President of Retail and Consumer Goods, Talkdesk, said:
“Few people contact customer service because they’re happy, yet every service interaction should result in happy customers. This means every conversation is an opportunity to take customers on a happy path.”
“With Talkdesk Retail Experience Cloud, retailers can easily create that journey – whether that’s providing self-service options that actually work, equipping service associates with tools to deepen customer relationships, or using the gold mine of customer service data to ensure an exceptional experience.”
To meet the needs of both retailers and customers, Talkdesk Retail Experience Cloud offers an array of features that benefit the business, customers, and the workforce.
The platform allows retailers to streamline and automate common retail enquiries, provide self-service with a human touch, and enhance real-time reporting and visibility.
Meanwhile, Talkdesk promises customers shorter resolution times, reduced effort, and minimised frustration, thanks to real-time analytics and proactive engagement.
When it comes to the workforce benefits, the platform significantly reduces training, on-boarding, and turnover with AI-powered tools such as built-in next best actions, access into customers’ digital shopping carts, and more.
The platform also provides personalised improvement opportunities for enhancing agent service quality based on customer feedback and KPIs.
Retail Experience Cloud is the fourth solution in a series of Talkdesk Experience Clouds, such as Financial Services Experience Cloud and Healthcare Experience Cloud.
