Talkdesk, the cloud contact centre for innovative enterprises, announced today significant momentum within its global partner programme with the addition of Robert Gavin, vice president of alliances, Chard Haydar, vice president of channel, and Peri McDonald, vice president of customer and partner marketing.
Talkdesk’s growth strategy is based upon building and nurturing an ecosystem of diverse partners, which has led to more than 50% growth in partnerships with associated deal sizes targeted to double.
The new additions to Talkdesk’s staff and their rich industry knowledge have been of significant importance in growing the company’s ecosystem of partners. Under the leadership of Gavin, Haydar, and McDonald, Talkdesk is set to continue building a strong Alliances and Channels organisation and will greatly invest in talent and operations throughout 2021.
To propel the transformation of Talkdesk’s partner programme, the team established a comprehensive structure that rests on four distinct pillars supporting continued scale upmarket, strategic international expansion, key industry proliferation and rapid deployment of Talkdesk CX Cloud in large global enterprises. These include Cloud Distributors, Resellers, Strategic Alliances, and AppConnect Marketplace.
Talkdesk’s Chief Revenue Officer, Tony Barbone said:
“The growth of Talkdesk’s ecosystem has been monumental, exceeding every expectation set when we first set out to expand our alliances program. Partners want to work with companies that have a reputation for being innovative and collaborative, and can speed up time-to-market, so it’s no surprise to see the volume of interest in Talkdesk and nurturing our growing partner community.”
“Building a strong, broad partner network ensures our customers find value faster and feel daily the innovation that no other contact center solution offers”, adds Barbone.
Talkdesk has already more than 300 contracted partners and thousands of sub-agents worldwide, making it well-positioned to expand global reach through its four pillars of go-to market partnerships.
Each pillar deals with dedicated, experienced management with a focus on driving strategic go-to market activities that deliver annual contract value (ACV), global expansion, and quantity of partners actively positioning Talkdesk. Among its new partner agreements are key countries such as Australia, Canada, Germany, Ireland, Mexico, Singapore and Spain, across a number of industries, namely Financial Service and Insurance, Healthcare and Life Sciences and E-commerce, Retail and Consumer Goods.
Recent Talkdesk channel and alliances highlights include continued reach of master agents as cloud distributors, global growth thanks to its multi-modal reseller channel, strategic alliances, and marketplace advancements.
