UJET’s CCaaS solution for smartphone era CX is now available through the Oracle Cloud Marketplace thanks to a recent integration between the two brands. The new partnership will help businesses to deliver more natural customer interactions through real-time exchanges of data. The solution enables automatic CRM record updates, as well as enterprise-level security designed to adhere to complex compliance regulations.
As the world’s first CCaaS 3.0 cloud contact centre solution, UJET is a valuable member of the Oracle Partner Network. The Oracle Marketplace gives business leaders a convenient way to access the tools and services they need from approved partners.
UJET and Oracle Serving Modern Companies
With access to UJET’s capabilities through the Oracle Cloud CX service, businesses can modernize user and customer experiences with:
- Unified CCaaS and CRM data blending real-time and historical insights
- Contextual awareness offered by unified data sets for a more personalised experience
- Embeddable mobile and in-app support leveraging smartphone authentication features
- Real-time multi-media sharing for a cohesive customer data
- Visual information to support agents in delivering intelligent interactions
- Significantly lower call handling times and post-call work thanks to real-time data exchanges
- Reduced redundant storage of customer call records, PII, and other information
- Enterprise-grade security that solves for complex compliance requirements and data issues
The Oracle Cloud Marketplace aims to be the number one place for Oracle users to find trusted business solutions and applications. Here, teams can find extensions for Oracle Cloud applications, and build on the massive non-variable output of the Oracle Cloud.
Already, Oracle’s solution provides a secure and comprehensive solution for a range of services, including SaaS, app hosting, business analytics, and app development. The addition of UJET to the Oracle Cloud Marketplace makes the landscape even more competitive.
Transforming Customer Experience
Oracle Cloud gives customers access to leading storage, computing, security, data management, integration, AI, and Blockchain services, among other solutions. The Oracle Cloud also runs the industry’s only self-driving database, the Oracle Autonomous database.
According to Chief Business Officer at UJET, Vasili Triant, customer experience is now the cornerstone of digital transformation for the enterprise. Perhaps the most significant barrier to delivering excellent customer experiences across all touchpoints, is the missing ability to attain a unified view of customer data.
The UJET platform solves this accessibility and visibility problem for businesses of all sizes. The presence of UJET’s CCaaS solution in the Oracle Cloud environment also further extends the commitment that UJET has made to the Oracle community, helping customers to reap the benefits of a modern cloud contact centre solution.
