Video contact center events are valuable to growing brands.
Customer expectations are constantly evolving. Today’s consumers expect companies to deliver streamlined, convenient, and personalized experiences on multiple channels.
While self-service platforms and intelligent bots have grown increasingly popular recently, buyers are still looking for empathetic, human interactions. This has led to a rapid increase in the number of consumers seeking video-based CX experiences.
In the last couple of years, preferences for video calling in customer service have increased by 70%. Plus, many contact center vendors have embraced video as a core channel in an omnichannel CX strategy. However, some businesses still need guidance on how to use video effectively.
The following contact center industry events offer agents and team leaders a behind-the-scenes look at the emerging impact of video CX.
Contact.io
30th of August to 1st of September, 2023, Denver, Colorado
One of the premier events in the CX industry, Contact.io offers an excellent opportunity to learn more about the rise of the video contact center. The conference serves as a platform where experts and thought leaders can convene to share their knowledge of emerging CX trends.
At this year’s event, attendees can participate in countless captivating keynotes and expert presentations. They’ll learn about best practices and success stories from world-renowned speakers here. The event is also home to numerous interactive workshops for hands-on learning.
Plus, Contact.io offers a fantastic networking experience, allowing attendees to find and exchange ideas with like-minded CX professionals.
Contact Centre & Customer Services Summit
11-12th of September 2023, Manchester, England
The Contact Centre & Customer Services Summit is one of the most highly anticipated events in the UK. It was designed to unite thought leaders and customer service agents in an educational and informative environment every year.
The Summit combines informative presentations created by industry-renowned speakers with engaging seminars and keynote sessions. Plus, attendees can take their networking strategy to the next level with one-on-one meetings with providers and suppliers.
Here, you’ll learn all about the video contact center and other emerging technologies. Topics cover everything from call recording and speech recognition to contact center AI.
UCX USA 2023
13th-14th of September 2023, Austin, Texas
One of the CX industry’s most exciting events, UCX offers a host of valuable insights to companies from all over the globe. Here attendees can learn about video contact center tools, digital workplace evolutions, and the changing face of customer experience.
Speakers from some of the world’s leading businesses will be in attendance, sharing behind-the-scenes views on the industry. Attendees can also expect to enjoy inspiring keynotes, and interactive workshops, showcasing ideas and emerging technologies.
Like many of the top CX-focused events, UCX comes with a host of networking opportunities. Participants can connect with peers, share case studies, and arrange one-on-one demos.
Zoomtopia 2023
3rd-4th of October 2023, San Jose, California
As one of the key companies responsible for the rise of video communications, Zoom is one to watch this year. At the group’s annual event, Zoomtopia, attendees will learn all about new evolutions in communication and collaboration tools.
This highly anticipated event is packed with fantastic keynotes, covering topics like virtual collaboration and remote work. Plus, attendees will get a sneak peek into some of the emerging Zoom features and tools for the contact center.
You’ll also be able to enhance your customer service and video communication skills with hands-on workshops. Moreover, the comprehensive Zoom marketplace will allow attendees to explore the various add-ons and integrations available for Zoom.
GITEX Global
16th– 20th of October 2023, Dubai, UAE
Considered one of the leading technology events in the Middle East, GITEX Global is a must-visit conference for business leaders. Here, attendees can see the hardware and software of the emerging video contact center firsthand. Plus, industry leaders will be available to share ideas and give enticing speeches.
The GITEX event showcases some of the newest innovations, services, and products for businesses. There’s sure to be plenty of valuable technology to discover in the various exhibition zones, dedicated to concepts like 5G and Future Tech.
Moreover, GITEX offers access to vertical days designed for companies from specific sectors. A Startup Innovation zone is also available, where groundbreaking innovators pitch their ideas to entrepreneurs.
AWS Re: Invent 2023
27th of November to 1st of December 2023, Las Vegas, US
AWS Re: Invent is a prestigious event covering topics ranging from the cloud to customer experience. Attendees at this conference will be able to explore the latest advancements in AI, machine learning, compliance, and the video contact center.
You can expect a fantastic lineup of keynote speakers, deep-dive technical sessions, and engaging workshops. Plus, Re: Invent is home to a tremendous Expo where attendees can check out some of AWS’s latest tools and services.
With countless hands-on experiences and workshops to explore, every attendee will surely walk away with new ideas for improving customer experience.
Call & Contact Centre Expo 2023
29th– 30th of November 2023, London, UK
The Call & Contact Centre Expo is returning to London in 2023, offering a phenomenal opportunity for learning and networking. Here, attendees to explore some of the latest video contact center tools and platforms.
Moreover, this event is an excellent way for attendees to learn about the latest strategies and tools contact center professionals use worldwide. There’s plenty to do at this conference, with endless keynote speakers, sessions to explore, and a fantastic expo.
The Call & Contact Centre Expo also hosts a fantastic networking area and VIP lounge where people can connect and share ideas.
The Top Video Contact Center Events
This year’s event lineup will offer businesses plenty of opportunities to expand their knowledge of the video landscape and experiment with new tools. Every one of the events above has exceptional value to provide for growing CX teams.
Make sure you tune into the CX Awards at the end of the year for insights into some of the most exciting innovators in the CX landscape.
