Agentforce 2026

The Agentforce World Tour forms a core part of the Agentforce 2026 story, delivering Salesforce’s newest advances in service, AI, and automation through a global series of in-person events. Rather than operating as a mega-conference, this roadshow is deliberately built to be smaller, sharper, and rooted in local market needs.

Each stop is designed for practitioners (contact centre leaders, CRM decision-makers, service architects, and transformation teams) who want to see how AI agents, Service Cloud, and automation actually perform inside live operating models. The focus is firmly on execution and outcomes, not theory.

For businesses already running Salesforce, or actively assessing it, the Agentforce World Tour provides a fast, practical way to explore what’s new in Agentforce 2026. Attendees get access to real implementation examples, hands-on product walkthroughs, and direct conversations with Salesforce experts — without the noise and scale that come with Dreamforce.