Customer Contact Week Berlin

The CCW Conference & Trade Show brings together global leaders in customer dialogue, contact center strategy and CX technology. Across conference sessions, exhibitions and live experiences, the event offers a full view of the trends and innovations shaping the future of customer contact.

Attendees gain a strong overview of the international market, with experts and exhibitors from more than 45 countries sharing insights across four days of conference content and three days of trade show activity. The event is accessible both in Berlin and online, making it easy for participants to join from anywhere.

The programme includes hundreds of sessions, live demos, on-site visits, networking opportunities and evening events, allowing visitors to build a personalised agenda that fits their goals. Participants in the CCW Congress also receive VIP benefits, including access to a dedicated lounge and an included trade show pass.

Overall, CCW positions itself as a key meeting point for anyone focused on customer experience, industry innovation and the evolution of contact center operations, offering a mix of learning, networking and hands-on discovery.