CCW Las Vegas 2021

Customer Contact Week is heading back to Las Vegas! Our upcoming CCW will be the most exclusive event of the year, with limited capacity and a thorough health & safety plan to provide the best live event experience you can have right now. Inspiring keynotes and educational sessions, benchmarking opportunities with industry peers and networking to discuss today’s biggest challenges and prepare for the future. Plus, we have an incredible lineup of speakers including VPs from Allstate, Five Guys Enterprises, Mastercard, AARP, Verizon and more.

There will be sessions covering:

• The impact of Covid-19 on customer behaviour & service expectations
• Future of self-service in the contact centre
• Adapt training & upskilling for the remote contact centre workforce
• Drive customers to the appropriate channel
• Prepare your contact centre for cloud migration
• How to leverage AI to support an effortless agent experience
• Promote mental health and wellness of employees in the workplace
• How to strike balance between digital and human touchpoints
• Use customer feedback to fuel data personalization

And much more…