Customer Contact Week ANZ

The third annual CCW ANZ aims to demonstrate to attendees a greater understanding on how to use digital channels and portals to reduce service volumes and deliver an enhance customer experience, creating a seamless omnichannel experience across all communication channels, chatbots and the role they play in the service arsenal to improve response speeds, provide 24/7 service and reduce the cost to serve and tips and tools to aid remote working. Highlights:  

• Hear the best case studies from across the globe 
• Access the content on demand and watch in your own time 
• Assess the latest technological innovations 
• Optimise digital presence with data, automation and design for the ultimate customer experience 
• Utilise automation to reduce the burden of low value transactional tasks for your staff 
• Leverage the cloud to improve business continuity and agility