Customer Contact Week Orlando
Orlando, USA
21 Jan 2026 - 23 Jan 2026
Customer Contact Week (CCW) Orlando 2026 takes place 21–23 January 2026 at the JW Marriott Bonnet Creek, Orlando, bringing together CX and contact centre leaders to explore how innovation and strategy are reshaping customer contact operations.
Headliners include Chaunté Lowe (4x Olympian and CEO, Boundless Resilience) on resilience and peak performance, Damola Adamolekun (CEO, Red Lobster) on transformation and rebuilding customer trust, and Ryan Minton (customer & employee experience expert and bestselling author) on elevating customer and employee engagement.
Senior leaders from brands like Sonos, Zillow, Macy’s, Delta Dental of California, Whirlpool, Tommy John and others round out the speaking faculty.
Program themes centre on AI & emerging tech, CX strategy & insights, cross-functional partnerships, and training & upskilling. Sessions cover AI adoption, automation and analytics, journey mapping and VOC, aligning CX and contact centre teams, and building digitally fluent, emotionally intelligent frontline talent.
The event also features the CCWomen Summit to empower women leaders in customer contact, the CMP Certified (CMPC) leadership and agent certification, CMP Research executive circles and CX tech guidance, plus a large Expo Hall showcasing AI, CCaaS, CX analytics, BPO, and workforce enablement solutions.
