Customer Contact Week

When customer expectations and behaviours change, so too must our vision for customer contact performance. CCW aims to demonstrate how business leaders should implement metrics that account for new channels and customer intentions using coaching strategies for helping agents connect with these evolving customers. This online expo will explore the new performance landscape, revealing what it takes to measure, monitor, and facilitate stronger contact centre results. Highlights include: 

• Guest speakers  
• Panel discussions on automation and the role contact centres play in driving overall business growth 
• Exploring the post-COVID performance landscape 
• Revealing what it takes to measure, monitor, and facilitate stronger contact centre results