Customer Engagement Summit 2021

Online

09 Nov 2021 11 Nov 2021 Europe/London Customer Engagement Summit 2021 Online

09 Nov 2021 - 11 Nov 2021

We’re living in the most transformational period that many of us will ever experience, where the voice of the customer and the experiential aspect of CX is more important than ever. Under the overarching theme of The Only Constant is Change: The Role of Human Experience and Technology in Transforming CX, the industry’s largest event promises three jam-packed days of diverse content covering all aspects of customer engagement. Explore the role of human experience and technology as CX becomes increasingly driven by holistic, predictive and precise data solutions, and examine how data and analytics are integral to the CX programmes of the future.

Hear from 40+ top-level speakers from world-class brands as they draw upon real-life case studies to showcase the latest innovations in the CX world, sharing valuable, take home, implementable ideas and strategies to enhance customer engagement. We’ll be broadcasting exclusive content live from our newsroom style studio to a virtual audience of over 1,000 peers. Registration to the live event is free, with all case study content available post-event on our pay-per-view VOD platform.

Join us to become more attuned to your customers and deliver the service they expect in this ever-more digital world of human engagement.

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