Customer Focused Contact Centers – Evolving with People

The 4th Annual Customer Focused Contact Centres event will take place at One America Square in Central London on October 7th.

Twenty-five representative leaders will discuss ways to keep ahead of the forever changing digital landscape, including diving into strategies, insights, and innovations that will address practices for creating thriving work cultures amongst customer care and driving their own operations forward.

There will be more than ten topics on the agenda, including:

1. Optimise AI For Tech-Department Audiences With High Expectations
2. 360 degrees Customer Insights
3. Gain & Retain Capable & Reliable Colleagues
4. Benefit from Flexible & remote Approaches
5. Responsive, Engaging Customer Journeys
6. What About The Human Touch
7. Internal Cultures With Trust, Value & Connection
8. Intuitive Omni-Channel Experiences
9. High Demand, Staff Shortages
10. Optimise Operational Efficiencies
11. Contact Centres 3.0