Customer Self Service

The event focuses on the increased customer preference for digital channels, alongside the reduced capacity for service that many businesses experienced during the pandemic, which has dramatically accelerated the adoption of self service capabilities. While this initial surge in adoption was driven by necessity, it is clear that self-service is now here to stay, and its success depends on how successfully it is integrated into a truly omnichannel service model. With guest speakers, panel discussions and case studies on offer, the conference shows attendees how Self-service channels empower users with access and control without the need to wait for agent assistance. Highlights include: 

• Hear the best case studies from across the globe 
• Access the content on demand and watch in your own time 
• Assess the latest technological innovations  
• Refining Your Omnichannel Strategy To Serve Customers Better 
• Automated task management in enabling customer to complete frequent, simple tasks by themselves 
• Chatbots and how to leverage them to handle low value, high volume contacts