CX Exchange 2021

London, UK

07 Dec 2021 08 Dec 2021 Europe/London CX Exchange 2021 London, UK

07 Dec 2021 - 08 Dec 2021

The pandemic brought about more organisations that are starting to recognise the importance of digital transformation and innovation in their future CX strategy. Customer behaviour has shifted immensely in such a short period of time meaning people don’t purchase the way they did back at the beginning of 2020.

Along with these small but mighty changes, big brands have set expectations and increased their channels of communication to meet customers needs. This inevitably leaves brands a battle to face in order to stay ahead of competition and customer demands.

This event will help you adapt to changing customer experience, adopt a role of empathy, become more effective through your data collection and analysis, and much more.

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