Engage Customer Summit 2026

The Engage Customer Summit is back for its 15th year — and it’s bigger than ever.

Taking place 7–8 October 2026 at Evolution, Battersea, London, the Engage Customer Summit is the UK’s number one customer engagement conference, bringing together 3,000+ senior attendees, 250+ speakers, and 150 exhibitors across a two-day, seven-stage programme.

This year’s format is expanded and structured with real purpose — Day 1 confronts the current customer reality through world-class case studies and honest peer conversation, while Day 2 gives you the benchmark: where does your organisation actually stand against the best in the industry?

Across 7 content stages covering CX Management, Contact Centre, Data & Analytics, CRM, Loyalty & Retention, and more, speakers from Sky, Barclays, Ford, Nestlé Nespresso, DHL, Virgin, JLR, Experian, Vodafone, Direct Line, Financial Times, and Lloyds Banking Group will be sharing what’s actually working — and what isn’t.