ICMI Contact Centre Expo – Virtual
Online
17 Jun 2021 - 17 Jun 2021
Participants will gain access to practitioners and experts who share insights on elevating the post-pandemic contact centre strategy, using metrics to tell compelling stories, improving agent morale during remote working periods and creating innovative customer experiences. Highlights include:
- Ask the expert
- How contact centres evolve their strategies around the pandemic
- Transforming data into information to drive a business
- Creating a sustainable work model
