Survey Reveals State of Human Experience in Workplace

According to the survey, 65% now put greater organisational focus on employee experience versus two years ago

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Survey Reveals State of Human Experience in Workplace
Voice of the CustomerLatest News

Published: August 3, 2021

William Smith

Workforce management solution provider WorkForce Software, enterprise software giant IBM and AI talent management company eightfold.ai have released a report into the evolution of employee experience management.  

Among the highlights of The State of Human Experience in the Workplace report was the fact that 65% of respondents now put a greater organisational focus on employee experience compared to two years ago. 

That’s been motivated by the changes wrought by the ongoing COVID-19 pandemic and the associated move to hybrid and remote working. According to the study, that’s motivated companies to consider new ways of engaging existing workers and attracting new recruits. 

More than half of respondents (54%) said that the increase in remote work due to the pandemic was the largest driver of their employee experience strategy, alongside major organisational change at 31%, competition for talent at 27% and higher employee turnover at 25%. 

“These survey results with SAPinsider underscore what our customers are telling us – now is the time to invest in modern technology to bolster employee experience in the workplace,” said Alan Winegar, Chief Services Officer at WorkForce Software. “This past year has shown us that businesses that can pivot and be flexible and attentive to their employees’ changing needs will gain a competitive edge and opportunity to thrive. 

Among the other findings of the report were that: 

  • Only 2% of companies currently use employee experience solutions, with 72% either planning to implement or evaluating the options in the next two years 
  • 61% are focused on optimising self-service for data accessibility as their lead action 
  • 59% are investing in technology to improve worker productivity. 
  • 54% said increasing collaboration between employees was one of their main focuses 

The report was conducted by SAPinsider, surveying 111 members of its community in May and June 2021 – with responses across a range of countries, industries and company sizes. 

“Investing in business operations that have a direct positive impact on your employees’ day-to-day work experience also have an impact on your customers’ increased satisfaction too,” said Alan Winegar. “Great customer and employee retention are what we all strive for and modern WFM technology can help global businesses achieve that.”

 

 

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