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Loyalty Management
Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2023
Customer Experience Tumbles Down the C-Suite Priority List, Finds IBM Research
Shopify Invests in Ecommerce Marketing Platform Yotpo
Mapp Updates Platform with Customer Journey Features
Amorepacific Introduces New Offline Retail Experiences
Glia Expands Customer Service Platform to 35 Banks
Bigtincan to Acquire Sales Readiness Platform Brainshark
Visa and Ascenda Partner on APAC Loyalty Technology
ONR: Businesses Pivoting on COVID-19 Learnings
Embedded Finance Startup DriveWealth Raises $450mn
Top 5 Newest CX Technology Unicorns
InMarket Consumer Intelligence Adds Curbside Solutions
Squire, Bond Partner on Financial Services Card Solution
Freshworks: Only 14% of Consumers Expect to Be “Wowed”
Ideal Credit Union Launches Glia Digital CX Platform
Aforza Raises $22mn for Consumer Goods Software
SunTec Business Solutions Launches Xelerate on Salesforce AppExchange
Medallia Report Frames Retail Consumer Behaviour Future
Event News
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
The CX Awards 2023: Shortlist of Finalists Revealed
Puzzel Sets Out Its Social Responsibility Plans
CX TV
The 2022 Global Consumer Trends Report with Bruce Temkin
Contact Centre
Stay on the Cutting Edge with the CX Today Newsletter
Five9 and Zoom Present Answer to Customer Loyalty Woes
What Is the Customer Life Cycle?