If you’re familiar with the Today Digital group already, you know that our market guides are some of our most popular products. Every year, we produce free resources that tech professionals, buyers, and resellers alike can enjoy at their leisure.
The CX Market Guide for 2021 is our go-to guide for Customer Experience in 2021, and it’s packed full of information you don’t want to miss. Sponsored by market leaders, Five9, this guide addresses the complexity of mastering customer experience in one of the most confusing times in history. Throughout the publication, you’ll learn about the trends that influenced the industry during 2020, and what companies have to look forward to in a post-pandemic world.
Our guide covers everything from the sudden digital transformation of the contact centre landscape, and what it means for today’s companies, to the influx of AI and machine learning in service.
Exploring the Future of Customer Experience
To ensure our CX Today Market Guide for 2021 was a success, we spoke to industry innovators like HubSpot, Avaya, Talkdesk, and NICE Nexidia, as well as Five9, to get their input on the industry. Each chapter covers another important element of the evolving CX space, from the rise of Contact Centre as a Service in the cloud to the major trends in analytics and big data.
As you read through our guide, you’ll discover how to improve your chances of realising powerful results from your CX investments, by giving customers an experience that’s worth raving about. Aside from discussing the modern contact centre, we also cover various other major facets of CX technology, like CRM (customer relationship management) tools, virtual assistants, and analytics.
Download your free copy of the guide today for page after page of insightful content designed to help businesses of all sizes keep up with the ever-changing demands of their customers.
Get Your Free Guide Now
Now more than ever, companies need to reshape their approach to customer service, engagement, and support. The marketplace has changed on an astronomical level, and consumers everywhere are placing new pressures and demands on the organisations they work with. Whether you’re preparing to shift into a hybrid environment with a new work-anywhere customer service team, or you’re trying to figure out where to begin your investment in AI, we’ve got the information for you.
Download your free version of the CX Market Guide for 2021 and keep your finger on the pulse of the evolving experience industry.
