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Speech Analytics
The Conversational AI Blueprint: A Cautious Approach to Contact Center Bots
Contact Centre
Vonage Reveals Revenue Decline, Cuts Back On Its Global Operations
CRM
Informatica Co-Founder: The Salesforce Acquisition Is “a Bad Idea”
Zendesk Announces Anthropic and AWS Collaborations – Targets AI Improvements
Avaya Is Set to Exceed Revenue Forecasts as Its Enterprise Retention Rates Hold Firm
Voice of the Customer
Eir Blasted a as “Disgrace”, After Service Staff Were Allegedly Instructed to Break Customer Complaint Laws