VoC Analytics Platform Wonderflow Raises $20m in Funding

Company grows 100% in 12 months  

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VoC Analytics Platform Wonderflow Raises $20m in Funding 
Speech AnalyticsVoice of the CustomerLatest News

Published: June 29, 2021

Carly Read

VoC analytics platform Wonderflow has raised $20million in funding, the firm announced.  

The company, part of the Rockstart portfolio, said the funding was led by Toronto-based Klass Capital, a long-term growth equity firm that invests in enterprise software businesses.  

Riccardo Osti, CEO of Wonderflow, said: “Our partnership with Klass represents an important step in our global expansion plan.  

“We will continue investing in artificial intelligence to strengthen our leadership in natural language processing, prediction and narrative insights.  

“We will grow our teams in Europe and North America to offer increasingly strong support to our enterprise customers.” 

Most enterprises that generate a large amount of unsolicited customer feedback are not able to properly leverage the data they have collected. But Wonderflow works to  analyse all unstructured feedback, from multiple sources, and help brands improve the overall CX. Wonderflow is part of the VoC analytics sector.  

According to the most recent estimates by Gartner, this market is steadily growing at approximately 20% to 25% per year, which has driven the VoC application software market size above $2 billion. 

Wonderflow was founded in 2014 by Italian entrepreneurs Riccardo Osti, Giovanni Gaglione, and Michele Ruini.  

The company has grown more than 100% in the last 12 months, assisting brands like Philips, Colgate-Palmolive, Uber, DHL, Delonghi, Reckitt Benckiser, Beiersdorf, Beko, Samsung, GSK, Lavazza, Grundig, Kantar and many more. In the first year of using the platform, many of Wonderflow’s customers achieved growth in consumer satisfaction of up to 100%. 

Today, approximately 50 people work in Wonderflow’s offices located in Amsterdam, Milan, and Trento.  

 

 

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